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Openreach is switching off the UK’s old analogue phone network by 31 January 2027. We help growing businesses move to a modern VoIP phone system, keep their numbers and have someone to call when something needs changing.
Free, no obligation. Reply within one working day.
A PRACTICAL STARTING POINT
A VoIP (voice over internet protocol) phone system carries calls over your internet connection instead of a copper line. It works on desk phones, mobiles and laptops, and makes it easier to add users, route calls and work across more than one site. We help you choose the right provider, move your existing numbers and set the system up around the way your business answers calls. Then, if you want, we look after it for a monthly fee.
THE RIGHT FIT
New analogue and ISDN lines have not been sold since 2023, and the remaining ones are switched off by 31 January 2027. Anything still connected to them needs a plan: phones, alarms, lift lines, door entry, card machines and fax.
Calls ring at desks nobody sits at, people give out personal mobile numbers, and adding a new starter means waiting for an engineer.
Old contracts, unused numbers and separate bills for each site add up. One system with per-user pricing is usually simpler to manage and easier to understand.
A move or acquisition is the right time to bring everyone onto one system, with numbers that follow people rather than desks.
FROM IDEAS TO DELIVERY
A list of every line and number you have, what is connected to it and what needs to move before the deadline, including alarms, lifts and card machines.
A recommendation based on how you take calls, how many people need a phone and the tools you already use, such as Microsoft Teams. We explain the options and costs in plain terms.
We manage the move of your existing numbers, so customers keep calling the numbers they already know.
Users, call routing, opening hours, voicemail, ring groups and call recording configured around the way you answer calls.
Apps on mobiles and laptops for most people, with desk phones recommended where they are genuinely useful. We test the important call journeys before go-live.
An optional monthly arrangement for changes, new starters, leavers and provider issues, so you have one place to go when something needs changing.
Free, no obligation. Reply within one working day.
HOW WE WORK
List your lines, numbers, contracts and anything connected to them. Agree what has to move and by when.
Compare suitable providers and agree the system, the monthly cost and a switchover date.
Port the numbers, set up users and call routing, and test calls before go-live, keeping disruption to a minimum.
Hand over clear documentation, then manage changes month to month if you would like us to.
USEFUL TO KNOW
Openreach is retiring the UK’s analogue phone network (PSTN) and ISDN by 31 January 2027. New analogue and ISDN lines have not been sold since September 2023. Lines still in use need to move to a digital service before the deadline.
VoIP carries phone calls over an internet connection instead of a copper line. Calls can be made and answered on desk phones, mobile apps or computers, and users and call routing can be changed online rather than by an engineer.
In most cases, yes. Geographic and non-geographic numbers can usually be moved (ported) to a new provider. We check each number before the switchover and manage the porting process.
Anything that uses an analogue line, such as alarm systems, lift emergency lines, door entry, some card machines and fax. We list them during the switch-off check so nothing stops working unexpectedly.
Not necessarily. Many people simply use an app on their mobile or laptop. Some existing handsets can be reused, and where desk phones are useful we recommend suitable models.
Yes. Calls can be made and received in Teams with a suitable calling plan or provider. We help you decide whether Teams or a separate phone system better suits the way you work.
Your contract for the phone service is with the provider. If you choose ongoing management, you call us first and we deal with the provider on your behalf.
YOUR NEXT STEP
Tell us what you want to change. We’ll help you find a practical next step and agree the scope before work begins.
Free, no obligation. Reply within one working day.